Effective Date: 09/01/2025
NOVA ViA Health (“NOVA ViA,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website or use our services.
Information We Collect
- Contact information (name, email, phone number).
- Health information you provide through forms or during treatment (Protected Health Information/PHI).
- Technical data such as IP address, device/browser type, and general usage data collected through cookies or analytics tools.
How We Use Information
- Provide and coordinate treatment services.
- Communicate with you about your care and inquiries.
- Process insurance and billing.
- Improve our website and services.
- Comply with legal and regulatory requirements.
How We Share Information
- For treatment, payment, and health care operations.
- With your consent, or as required by law (e.g., reporting abuse, responding to court orders).
- To protect health and safety in urgent situations.
We do not sell your personal or health information.
Your Rights
- Access: Request a copy of your health records.
- Amendment: Ask us to correct information you believe is inaccurate.
- Restrictions: Request limits on how we use or share your information.
- Confidential Communications: Ask us to contact you in a specific way (e.g., at a different address or phone number).
- Accounting of Disclosures: Request a list of certain disclosures of your health information.
- Copy of this Policy: Request a paper copy at any time.
- Complaints: File a complaint without fear of retaliation.
Safeguards
We use administrative, technical, and physical safeguards to protect your information from unauthorized access or disclosure.
Cookies & Analytics
We may use cookies and similar technologies to operate and improve our website. You can control cookies through your browser settings; some features may not function properly without cookies.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted here with the effective date.
Contact Us
Stephanie Jolly
Chief Compliance Officer
NOVA ViA LLC
3104 E Camelback #2396
Phoenix, AZ 85016
623.307.7716
stephanie@novavia.health
You may also file a complaint with the U.S. Department of Health & Human Services, Office for Civil Rights:
https://www.hhs.gov/ocr/privacy/hipaa/complaints/